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SERVICES
PROVIDED AT OUR CUSTOMER SERVICES COUNTER |
- General Enquiry
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- Such as bill amount, meter
reading, account balance and non-receipt of bills.
- Please provide
contract account number during enquiry.
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- Application for Electricity
Supply
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- Registered customer to approach the
Customer Service Counter
- The following documents are to
be provided :
- Copy of NRIC
- Registered Sales & Purchase
Agreement/Land Title/Tenancy Agreement/Offer Letter where
applicable
- Consent Letter from Partner (if any)
- Copy of Business
Registration (if register under a company name)
- Company Stamp (if register under a company name)
- The contract can only be
signed by the rightful owner
- Payment of Collateral Deposit
- Stamp Duty (RM10 per contract)
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- Change of Name for Contract
for Supply of Electricity
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All
customers are required to change the name on the contract as
soon as they bought or rented a premise.
Settlement of any outstanding bill is required where relevant. Procedures is as
Section (2). |
- Request for Meter Testing
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- Customer may write to Syarikat
SESCO Berhad, telephone,
walk-in to the nearest Syarikat SESCO Berhad office.
- Contract account number should
be provided
- A Meter-Testing Fee of RM10
will be charged if the meter is found to be accurate.
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- Disconnection and Reconnection
of Electricity Supply upon Request
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- Customer may write to Syarikat
SESCO Berhad or walk-in to the nearest Syarikat SESCO Berhad
office
- Contract account number and a
copy of NRIC should be provided
- The letter must be signed by
the registered customer only.
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- Refund of Collateral Deposit
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- The original deposit receipt
shall be surrendered
- If original receipt is lost:
- The registered customer must
sign a Letter of Indemnity with Stamp Duty (RM10 per
contract) before the Collateral Deposit could be refunded in
cash or cheque.
- If particulars such as Name
or IC number of the registered customer as appeared in their
identity card does not match against record, or any other
complex cases, a Statutory Declaration or Surat
Akuan is required irrespective of the amount.
- For any request of
Collateral Deposit refund done on behalf of the registered
owner who is deceased, the Statutory Declaration or
Letter of Administration shall be produced to verify
the legal beneficiary.
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