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SERVICES
PROVIDED AT OUR CUSTOMER SERVICES COUNTER |
- General Enquiry
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- Such as bill amount, meter
reading, account balance and non-receipt of bills.
- For enquiry, please provide
contract account number
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- Application for Electricity
Supply
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Procedures:
- Customer to approach the
Customer Service Counter
- The following documents are to
be provided : Copy of NRIC, Registered Sales & Purchase
Agreement/Land Title/Tenancy Agreement/Offer Letter where
applicable, Consent Letter from Partner (if any), Business
Registration (if under a company name), Company Stamp
- The contract can only be
signed by the rightful owner
- Settlement of any outstanding
bill where relevant
- Payment of Collateral Deposit
under the new contract
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- Change of Name for Contract
for Supply of Electricity
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All
customers are required to change the name on the contract as
soon as they buy or rent a premise.
Procedures is as (2) above. |
- Request for Meter Testing
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- Customer may telephone,
walk-in or write to Syarikat SESCO Berhad
- Contract account number should
be provided
- A Meter-Testing Fee of RM10
will be charged if the meter is found to be accurate.
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- Disconnection and Reconnection
of Electricity Supply upon Request
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- Customer may walk-in or write
to Syarikat SESCO Berhad
- Contract account number and a
copy of NRIC should be provided
- The letter must be signed by
the registered customers only.
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- Refund of Collateral Deposit
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- The original deposit receipt
shall be surrendered
- Should the original deposit
receipt be lost, a Letter of Indemnity, affix with a RM3.00
Setem Hasil, shall be signed.
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