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SERVICES
AVAILABLE AT SESCO CUSTOMER SERVICES COUNTER |
- General Enquiry
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- Enquiries such as meter
reading, account balance and non-receipt of bills.
- Please provide
Contract Account number, NRIC, or meter serial number
required during the enquiry.
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- Application for Electricity
Supply
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- Customer to approach the
Customer Service Counter and to provide the following
documents:
- Photocopy of NRIC
- Registered Sales &
Purchase Agreement/Land
Title/Tenancy Agreement/Offer Letter Memorandum of
Transfer where applicable
- Consent Letter from Partner (if any)
- Business Registration
Document (if registered under a company name)
- Company stamp (if
registered under a company name)
- The contract can only be
signed by the rightful owner.
- Payment of Collateral Deposit under the new contract.
- Stamp Duty (RM10.00 per contract).
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- Change of Name for Contract
for Supply of Electricity
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- All
customers are required to change the name on the contract as
soon as they buy or rent a premise.
Settlement of any outstanding bill is required.
- Procedures is as
Section (2).
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- Request for Meter Testing
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- Customers may telephone,
walk-in to Customer Services Counter or write to Syarikat
SESCO Berhad.
- Contract account number must
be provided.
- Meter testing fee of RM10.00
shall be charged if the meter is found to be accurate.
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- Disconnection and Reconnection
of Electricity Supply upon Request
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- Customers may walk in to
Customer Services Counter or write to Syarikat SESCO Berhad.
- Contract account number and
copy of NRIC must be provided.
- The letter must be signed by
the registered customer only.
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- Refund of Collateral Deposit
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- The original deposit receipt
shall be surrendered
- If original receipt is lost:
- The registered customer must sign a Letter of Indemnity,
affixed with Stamp Duty (RM10.00 per contract).
- In any other complex cases or particulars does not match
against the record, a Statutory Declaration is required.
- Any request on behalf of the registered owner who is
deceased, the Statutory Declaration or Letter of
Administration shall be provided.
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