SESCO CUSTOMER SERVICE CENTRE
Lot 360-361, Ground Floor, Satok
Parade, Jalan Satok 93400 Kuching.
| SERVICES AVAILABLE : |
BUSINESS HOURS :
|
|
- Payment of SESCO's bill |
Payment
Counter
| Mon
- Fri |
: |
8:00
am - 4:30 pm |
| Saturday |
: |
8:00
am - 12:30 pm |
|
|
- SBBS services |
| Mon
- Fri |
: |
8:00
am - 3:30 pm |
| Saturday |
: |
8:00
am - 12:30 pm |
|
- Bill enquiries
- Change of name for electricity supply contract
- Application for meter testing
- Signing of electricity contract
- Disconnection and reconnection of electricity supply |
Common
Counter
| Mon -
Thurs |
: |
8:00
am - 12:30 pm &
2.00 pm - 5.00 pm |
| Friday |
: |
8:00
am - 11:40 pm &
2.30 pm - 5.00 pm |
| Saturday |
: |
8.00 am -
12.50 pm |
|
EASY WAY OF PAYMENT :
Holders of GIRO accounts with Bank Simpanan Nasional can now apply to pay electricity bills by GIRO
transfer.
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HAND HELD BILLING SYSTEM
| Introduction The Corporation introduced the Hand Held Billing System on 5th April 1999 in its Kuching Station.
This note is intended to explain briefly about the system.
|
 | What is Hand Held Billing System? This involves taking Consumers Meter Reading at the premise,
using a Hand Held Computer and at the same time, print the
electricity bill via portable printer connected to the Computer.
This process is done on the spot; ie. at the Consumer's premise
and it takes approximately 15 seconds. For cases of
inaccessibility to the meter because the house gate or Meter
Cabinet is locked, the bills will be estimated based on previous
historical record.
|
| If Consumers wish to amend their electricity bill because of over or under-estimate, they may provide the
actual meter reading and come to our Service Counter for the adjustment & amended bill. The Corporation
may need to verify the meter as necessary. |
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IS IT WORTH IT ? : STEALING ELECTRICITY
Stealing Electricity is a crime.
If you are found stealing electricity, then :
1. Your electricity supply shall be disconnected immediately.
2. The estimated arrears of electricity undercharged shall be calculated and backdated up to six (6) years.
3. Criminal proceedings shall be initiated.
PENALTY : 2 years imprisonment.
4. Five thousand ringgit fine. (RM5,000)
5. Under Section 34 of the Electricity Ordinance
(Sarawak, Chapter 137), states that the condition where
the burden of proved can be shifted from the prosecutor to
the defendant. |  |
 | How to report ? You may report theft to the nearest Regional manager, District Engineer or by
writing in to :
The Managing Director,
SESCO
P.O Box 149,
93700 Kuching.
and marking on the envelope "Personal and Confidential".
Your identity will be strictly kept confidential.
|
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