Customer Service >> Tips


What to do in case of power failure?

Power outage is considered an emergency and we strive to restore electricity supply back to normal as quickly as possible.

Power Interruptions
During thunder storms, power failure can happen if lightning strikes on power equipment or a tree branch falls on electric wire.
Power failure can also happen if an excavator hits an underground power cable, or a crane hitting overhead line.
When there is a power failure, do not hesitate to call us. We care for our customers.

Our power supply can be restored more quickly if you follow this checklist before calling :

1. Are all your lights out? If only some of your lights are not functioning, then most probably the problem is a blown fuse at your own switchboard.

2. If none of your lights or power points are working, check whether your neighbours have electricity. At night, observe whether the street and neighbouring houses are in complete darkness. If your neighbours have supply, look at your circuit breaker.

3. If fuses and circuit breakers are not the causes of the problem, then look outside for damage of power line. All fallen power lines must be treated as potential danger.
HINTS : Helpful to the Corporation to restore power supply quickly.4. Call SESCo stanby service. The telephone number of this service is also available on your electricity bill and telephone directory. Give your exact address and location to us. Accurate reporting of your problem will help us to help you to get your supply back soonest.

5. Switch off all your appliances which were in use before the supply failed. Should you decide to use candle or kerosene light, make sure they are out of reach of children or pets.

Telephone numbers of SESCO standby/emergency services :

KUCHING

082-333111

SIBU

084-334566

MIRI

085-652020

BINTULU

086-335237

SARIKEI

084-652020

SRI AMAN

083-332080

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First Aid and Emergency Procedures

BURNS

Burns are caused by dry heat such as fire, electricity, strong acids and alkalies.

Burns Covering Small Area

Burns Covering Extensive Area

i.   Allow cold tap water to run gently over the area or immerse in cold water.
ii. It may be necessary to cover with gauze or a clean handkerchief, and bandage.
i. Allow person to lie down.
ii. Cover burned areas with sterile dressing or clean cloth and lightly bandage.
iii. If clothing is adhering, do not disturb; leave the clothing alone.
iv. Keep person warm. If person is not nauseated, he may have sips of water.
v.   Arrange for immediate medical care. (Call 994 for ambulance.)
NOTE :Do not user ointments, greases, pastes or powder on burned area.
Do not prick the blisters caused by burns.

Tetanus Immunisation

Protection against tetanus should be considered whenever the skin is broken by injuries.

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ELECTRIC SHOCK

i.

If possible switch off current.
ii. If not, remove casualty from contact with electric source using non-conductive articles 
like a dry broom handle or dry rope.
iii. Do not touch patient directly, nor with object that will conduct electricity. 
(Examples of objects that are electricity conductors : iron, metal, wet clothing, etc.)
iv. Give Rescue Breathing if breathing has stopped. 
(See "Artificial Respiration" Instructions ii, iii, iv, v and vi.)
v. Arrange for emergency medical care. 
(Call 994 for ambulance.)

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ARTIFICIAL RESPIRATION, RESCUE BREATHING TECHNIQUE

To be used for a person who has CEASED BREATHING due to drowning, choking, electric shock or other causes.
i. Wipe out any fluid vomitus, mucus or other objects from the mouth with fingers. 
Be certain to reach into the throat with finger in case there is an object blocking the throat. 
Remove clothing to expose chest.
ii.   Place person on his back, place hand or soft object under neck, 
and keep the head tilted back as far as possible.
iii. Grasp the angles of the jaw below the ears and lift the jaw so that it juts forward. 
This will keep the tongue away from the back of the throat, so that air can get in.
iv. Pinch nose with your fingers and blow breath into mouth with smooth, 
steady action until the chest is felt of seen to rise.
v.   Remove your mouth. 
Allow lungs to empty. 
This action should be repeated at the normal breathing rate, i.e. 12-15 times a minute.
vi. The purpose is to make the chest move as it would normally.
vii. Have someone contact physician. 


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USING ENERGY WISELY
(This information is taken from a booklet distributed by the SESCO Customer Service, Kuching)

Know Your Home Appliances Energy Consumption & Operating Cost

This booklet is designed to give you information about how much energy your household appliances use and how much they cost to operate each month. The figures represent the average energy consumption of a family of four.

Please keep in mind that these figures are only estimates. The actual consumption of your appliances may vary greatly, depending on such things as size of your family, the size and age of your appliances, and how often they are used.

The cost figures used in this booklet are based on average cost of $0.29 per kilowatt hours (kwh) of electricity. Additional information can be obtained by contacting SESCO, Head Office, Customer Service Department, Kuching or our local SESCO Regional Offices

  

Food Preparation

Appliance

Wattage

kWh/Mth.

Cost ($)/Mth.

Blender3000.630.18
Bread Toaster8004.81.39
Coffee Maker90013.53.92
Dishwasher (1 load/day)130035.110.18
Electric oven/Gas Cooker :-
- heating element : bottom12006.01.74
- heating element : top8004.01.16
- grill18009.62.78
- hot plate150022.56.53
Kettle2000308.70
Microwave Oven145014.794.29
Mixer1070.220.06
Oven Toaster15003.150.91
Rice Cooker100020.15.83
Slow Cooker (Crock Pot)200123.48
Food Preservation

Appliance

Wattage

kWh/Mth.

Cost ($)/Mth.

Freezer
- 165 litres34010229.58
- 220 litres440158.445.94
Refrigerator
Convention Type
- 140 litres12533.759.79
- 220 litres1905716.53
- 300 litres2006619.14
Frost Free Type
- 200 litres18048.614.09
- 250 litres1905716.53
- 360 litres23082.824.01

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Home Entertainment

Appliance

Wattage

kWh/Mth.

Cost ($)/Mth.

Computer25022.56.53
Hi-Fi set
- RMS O/P 25w + 25w17013.54.44
- RMS O/P 40w + 40w25022.56.53
- RMS O/P 65w + 65w45040.511.75
Television Coloured
-14"708.42.44
-16"9010.83.13
- 20"13015.64.52
- 26"18021.66.26
Television Black & White
- 14"5061.74
- 20"607.22.09
- 24"708.42.44
Video Cassette Recorder8510.22.96
Health & Beauty

Appliance

Wattage

kWh/Mth.

Cost ($)/Mth.

Hair Dryer5001.20.35
Hair Dryer (folding grip)13003.120.91
Hair Styling set8001.920.56
Lighted Mirror (Incandescent)500.250.07
Lighted Mirror (Fluorescent)200.10.03
Shaver150.0380.01

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Miscellaneous

Appliance

Wattage

kWh/Mth.

Cost ($)/Mth.

Clock21.440.42
Electric Drill2500.040.01
Floor Polisher30030.87
Vacuum Cleaner100020.58
Lightings (average usage 5 hrs/day)
- Flourescent2030.87
...324.81.39
...4061.74
...80123.48
- Filament50.750.22
...152.250.65
...253.751.09
...4061.74
...6092.61
...7511.253.26
...100154.35
...15022.56.53
...200308.70
- Spot Light100154.35
...15022.56.53
...3004513.05
...5007521.75
- Energy saving lamp
(equivalent to 40 watts lamp)91.350.39
(equivalent to 60 watts lamp)111.650.48
(equivalent to 75 watts lamp)152.250.65
(equivalent to 100 watts lamp)2030.87
Laundry

Appliance

Wattage

kWh/Mth.

Cost ($)/Mth.

Electric water heater
- 4 hrs/day - Storage type150018052.20
- 40 mins/day - Instant type30006017.40
Iron10007.502.18
Washing machine
- without heater68011.333.29
- with heater250057.2916.61

Seasonal

Appliance

Wattage

kWh/Mth.

Cost ($)/Mth.

Air Conditioner (average usage 4 hrs/day - 75% on time)
Window type
- 9000 Btu/hr120010831.32
- 12000 Btu/hr150013539.15
- 16000 Btu/hr240021662.64
Split Unit - (Single split)
- 9000 Btu/hr10009026.10
- 12000 Btu/hr130011733.93
- 18000 Btu/hr1950175.550.90
Multi Split
- 2 x 9000 Btu/hr1950175.550.90
- 9000 + 12000 Btu/hr210018954.81
- 2 x 12000 Btu/hr250022565.25
Fan (average usage 6 hrs/day)
Table type
- 12"356.31.83
- 14"559.92.87
- 16"7012.63.65
Ceiling fan7212.963.76
Stand type7513.53.92
Box type100185.22

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How to figure appliance costs?

The list provided may not include all of the electrical appliances you use. If your appliance is not listed in the chart or if the wattage is different, you can determine the approximate operating cost if you know three things :

  1. Wattage of the appliance (usually found in a metal plate or etched into the appliance).

  2. Number of hours you use your appliance.

  3. Amount you pay per kilowatt-hour for electricity.

When you have these three numbers, use the following formula to find the cost of using your appliance.

wattage of appliance x hours of operation
1000

x electric rate

     = operation cost.

e.g A 130 watts TV set is used for 5 hours daily. There fore the cost of using the TV set daily would be

130 x 5
1000

x 0.29 (on average cost) = 0.19 cent

Assuming that the usage ois constant, the cost for using TV set for a month (assume 30 days) would be

0.19 cent x 30 days = $5.70

 For further detail on latest click here -> tariff rate 

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Last update : 4 July 2003